Shipping Policy

Effective Date: 11/06/2025

Thank you for shopping at Anne Ita Clothings. We’re committed to delivering your order as quickly and safely as possible. Please read our shipping policy carefully to understand how we process and deliver your purchases.

1. Order Processing Times

Orders are processed Monday to Friday (excluding UK public holidays).
Standard processing time is 1–3 business days after payment is received and confirmed.
During peak seasons, sales, or collection launches, processing times may be extended to up to 5 business days.
Orders placed after 12:00 PM GMT may begin processing the next business day.

You will receive a confirmation email once your order has been dispatched.

2. Domestic (UK) Shipping

We offer several shipping options across the UK:

Shipping Method Estimated Delivery Time Cost

Standard Tracked (Royal Mail/EVRi) 2–4 business days £3.99 (Free over £100)

Express Delivery 1–2 business days £6.99

Next Day Delivery* 1 business day (Mon–Thu orders before 12PM)£8.99

*Next-day delivery is not guaranteed for rural or remote areas.

All orders include tracking information, which is provided once the parcel ships.

3. International Shipping

We ship to selected countries outside the UK. International delivery times and costs vary by destination.

Region Estimated Delivery Time Cost (Flat Rate)

Europe (EU Countries) 5–10 business days From £12.99

North America (US/Canada) 7–14 business days From £15.99

Rest of World 10–20 business days From £18.99

Please Note:

Customs duties and taxes may apply and are the responsibility of the customer.
Some international services may be temporarily suspended due to logistics restrictions.
We do not currently ship to embargoed countries or regions with restricted postal services.

4. Pre-Orders & Custom Items

If your order includes pre-order items or custom-made garments, please allow an additional 5–10 business days for production before dispatch. These timelines will be clearly stated on the product page.

5. Shipping Delays & Service Interruptions

While we strive to meet our delivery estimates, there may be delays due to:

Weather disruptions
Postal or courier service strikes
Customs inspections (for international orders)
High order volume periods (e.g., holidays, flash sales)

We are not responsible for delivery delays once the parcel has left our premises. However, we will do our best to assist you in tracking your package and working with the carrier to resolve any issues.

6. Incorrect Address or Failed Delivery

Please double-check your shipping address before finalising your order.
If a parcel is returned to us due to an incorrect address or failed delivery attempt, we will contact you for re-shipment. Additional shipping charges may apply.
If delivery is refused or unclaimed, a restocking fee may be deducted from any refund.

7. Lost or Damaged Packages

If your package is lost or arrives damaged:

Contact us at anneitaclothings@gmail.com within 7 days of the expected delivery date.
Include your order number, tracking number, and any relevant photos if the item is damaged.

We will work with our courier partners to investigate and resolve the issue as quickly as possible.

8. Click & Collect / Local Pickup

At this time, we do not offer local pickup or click & collect services.

9. Contact Us

If you have any questions or concerns about your delivery, please contact our support team:
📧 anneitaclothings@gmail.com

We reserve the right to update or revise this shipping policy at any time. Changes will be posted on this page with the revised effective date.

Thank you for shopping with Anne Ita Clothings — where African elegance meets everyday wear.